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Relationship Manager

Our client is a global technology leader providing products and solutions to millions of companies and individuals. Their culture is founded on a growth mindset, focused on managing and developing the best talent. You can make a real difference here by supporting their mission to empower people across the globe.

Key Roles & Responsibilities

Positively impact customer satisfaction by: 

  • Managing customers and partners Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed. 
  • Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations. 
  • Delivering a high-quality customer and partner experience through timely and effective resolution of customer’s issues in the quickest way possible.
  • Expanding internal visibility of Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including accounts and partners during afterhours. 
  • Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process. 
  • Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations. 
  • Pursuing proactive actions to help prevent future issue. 
  • Leading project and working group to improve process and tools. 
  • Establishing / Maintain Relationships 
  • Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible. 
  • Actively participating on projects initiatives owned by CMET
  • Providing CritSit reporting to allow businesses to make better decisions.

Position Requirements/Qualifications

  • Proficiency in spoken and written English and Japanese is required.
  • Candidates with service delivery experience would be preferred.
  • Ability to work non-standard hours, weekends and public holidays is required.
  • Exceptional organizational skills to manage effective escalation within different departments.
  • Problem solving skills required.? 
  • Advanced technical understanding of the Microsoft products and technologies
  • Computer/Technical skills. (Windows, Office, etc)

The role offers excellent working conditions including market competitive salary and benefits and the chance to work in a fast-paced international environment.

The role offers excellent working conditions including market competitive salary and benefits and the chance to work in a fast-paced international environment.

This is a project-based / temporary assignment via the Madison Parker payroll. This position is only open to EU nationals or those in possession of full Dutch working rights.

 

Interested? Please send your CV with motivation and salary indicator Hannah Ransom Canning, Recruitment Account Manager, at Madison Parker International -  hannahc@madisonparker.nl. Or click on the Apply Now link.

Vacature details

  • Plaats: Amsterdam Area
  • Type: Temporary Payroll
  • Datum geplaatst: 09 Apr 2021
  • Afdrukken

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