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Resource Manager (IT)

The Enterprise Resource Management (ERM) function within IT Engineering, is responsible for allocation of resources across IT Engineering as well as own the processes and functional excellence across the client’s IT organization. This function collaborates across various Lines Of Business, Contract and Procurement, Strategy and Planning, Project and Program Management, Capability center leads, to drive effective resource management processes and practices. A fundamental pillar to this having the right information available, analytics to drive insights and using a systems approach to connect various systems to formulate an integrated view of data which will enable decision making across various levels of management and leadership.

Your role is to:

  • Manage resource demand matching and allocation for the capability centers ranging up to 1000 resources (staff and contractors) across different hubs, cross resource groups, across all Lines of Business
  • Manage release of resources from assignments - Manage escalations for respective groups within the CC in case of resource allocation issues (e.g. over allocation, under allocation, replacing resources, extension of resources, etc.)
  • Provide reports and insights for CC LTs using reports from ServiceNow and Power BI around Resource Management (including skills & capabilities, Sourcing and Workforce Plan) trend reports, demand vs supply
  • Drive continuous improvement of the resource management process for Project Delivery, and drives quality, availability, and consistency across the resource management data
  • Work and align with CC Managers and leads around (new) staff capabilities to be incorporated in SN
  • Work and aligns with demand owners (e.g. IT Manager, Product Manager, Portfolio Manager, Project Manager) to propose resources for allocation based on CC Manager agreed matching proposal
  • Work with IT Sourcing team to source contractors (from request to contract set up)
  • Support CCs in aligned recruitment across the CCs, across hubs - Support and work with the IT Resource Management Team members to drive governance, Continuous Improvements, and other initiatives taken up in the Enterprise Resource Management Function.


  • Resource Management Processes
  • Reporting and analytics of resource data
  • Understanding of the disciplines and roles in IT Projects and Services


  • Project and Programme Management
  • Team leadership
  • Planning and organisation
  • Collaboration
  • Stakeholder Management
  • Communication
  • Learning agility
  • Analytics

Additional Information:

  • This role requires working across different hubs, IT LoBs, CCs in a multisourcing environment, generally virtually.
  • Excellent communication skills are a must.
  • Proven stakeholder and relationship management skills are key for success in this role.
  • Previous experience of managing resourcing and talent planning service is a plus.
  • Specific experience and expertise in managing a diverse workforce strategy is a plus.
  • A track record of developing focused resourcing and talent strategies and solutions across diverse workforce models is a plus.
  • Be delivery focused and able to deliver in a maturing business model; support and participate in developing effective solutions where broader frameworks might not be in place or be under development.
  • Good understanding of the IT function is a plus.
  • Experience in engaging with external suppliers is a plus.

This is a contract role for an initial 6-month period. We are happy to accept applications from both freelance and temporary payroll contractors.

If you are interested in this opportunity, please send your CV with motivation to Karen Barton at Madison Parker International -

Job Details

  • Location: The Hague
  • Job Type: Temporary Payroll
  • Date Posted: 07 Nov 2019
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