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IT Technician

Our client is specialise in providing in-store retail IT systems, services, solutions, project management and support platforms. With over 20 years’ experience, we work with some of the biggest household brand names on the high street in fashion and hospitality.


Position Summary:

Working closely with the UK Warranty Services team, to ensure all EPoS equipment is correctly staged and repaired to meet customer needs. To provide occasional support to the Netherlands’ Warehouse and Field Engineering teams.


Duties and Responsibilities

  • To stage EPoS and other IT equipment to support our customers.
  • To follow and amend/create configuration documentation/technical Scopes of Work.
  • Fault finding of returned equipment, operation of Returned Merchandise Authorisations (RMA) processes and associated warranty activities.
  • To maintain individual and company certification to support Staging and Warranty activities.
  • To laise with internal and external stakeholders as required.
  • To utilise company ticketing system (Datto AutoTask) to manage workflow.
  • To manage and support Warehouse activities.
  • To support, and on occasion, conduct, Field Engineer activities.
  • Occasional travel as required to support business needs.

The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation.


Qualifications, Experience and Skills



  • Relevant EPoS/IT experience/qualifications. Experience working within a similar EPoS/IT staging/configuration role.
  • The ability to prioritise and effectively manage/complete multiple tasks requests at the same time with minimal direction.
  • Excellent organisational, time management, written and verbal communication skills.
  • Experience of troubleshooting software, hardware, and network connectivity issues.
  • The ability to interact with internal and external stakeholders using written and verbal communication.


Physical demands

  • The role occasionally requires standing; walking; sitting; reaching with hands and arms; climbing of steps/ladders; stooping, kneeling, crouching, and crawling.
  • Regular lifting and/or moving up to 11.5kg, frequently lifting and/or moving up to 17.5kgs and occasionally lifting and/or moving up to 18-27kg.
  • Specific vision abilities required by this position include close vision, distance vision, colour vision, peripheral vision, and the ability to adjust focus.

Job Details

  • Location: Leusden
  • Job Type: Permanent
  • Date Posted: 18 Jul 2022
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