Field Service Technician
The Field Service Technician will support our clients fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of a fleet of fuel cells at their prestigious client location in Leipzig, Germany.
Initially you will visit various sites across Europe for training purposes. Following training you will then be required to work on our site, being responsible for reporting breakdown events, parts ordering and maintenance of fuel cells. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. There is an opportunity for the individual to be considered for a promotion to a Regional Service Representative after the first year.
- Maintenance and service of fuel cells at their client site.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at customer locations.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Providing emergency support service to customers as required.
- Purchasing tools, equipment, and parts for customer service and support as required.
- May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
- May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Maintain stock and repair capabilities in the Service Centers.
- German & English language skills required.
- Electrical troubleshooting skills.
- Mechanical troubleshooting and repair skills.
- Ability to read and understand written instructions, engineering drawings and piping & instrumentation diagrams in English.
- Ability to travel as needed to carry out duties of the position, within the EU and globally – up to 100% travel could be required.
- Knowledge of lift truck operation and applications preferred.
- General mechanical aptitude.
- Computer software skills – Windows, internet, Microsoft Outlook, Microsoft Excel.
- Strong verbal communicator.
- Clear, precise written communicator.
- Creativity in solving technical problems.
- Ability to work independently.
- Good time management skills with the ability to handle multiple tasks.
- Punctual and reliable.
- Associates degree or vocational degree in engineering, electronics, or other applicable field of study.
- Will consider high school diploma and 5+ years of experience in lieu of above degree requirement.
- Experience in a supervisory position highly preferred.
- Electrical and mechanical troubleshooting and repair skills.
- General knowledge of lift truck usage and operation.
- Must possess a valid drivers license and a clean driving record.
For more information please email Karen Barton at Madison Parker International – email@example.com