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Field Service Engineer

An exciting vacancy has arisen for a Field Service Engineer based in Leusden/Utrecht.

Our client provides onsite service and support to some of the coolest retail brands on the market today. They are a leader in their market servicing brands throughout the Netherlands and EU.
The Head Quarters is situated in the UK with an additional location in Ireland.

About the Job
The Field Service Engineer position has a key role in resolving customer-affecting technical issues in a timely fashion to maintain maximum customer satisfaction. Assisting with day-to-day project and break fix, hardware configuration and EPOS / network support.

Your Responsibilities
• This position is responsible for providing onsite service and support to customers.
• To act as a mobile field service engineer on assigned open tickets to resolve customer-affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction. This relates to a varied range of EPOS technology, including, but not limited to, workstations, servers, printers, networks, and vendor specific hardware and software.
• This position serves as a technical resource assisting both end users and less experienced support analysts in effectively identifying issues and using effective troubleshooting techniques to resolve end user technical issues.
• The role also requires some config and warranty repair work at our Netherlands office as per company and customer requirements.
• Advancement within the company is an opportunity for all, and as a business we strongly believe in promotion from within. For the right candidate, possible advancement into management roles could be available in the future as the business grows.

Work Environment
• The employee is exposed to various business environments with moderate noise levels created by computers and/or printers and light traffic.
• The Position is administered in an extremely fluid, fast paced fashion with multiple high-priority demands.
• Previous experience in a similar role is essential.
• 1-2 years of experience performing field service duties.
• Driver’s License B
• Exceptional customer service skills.
• Ability to work professionally with all levels of client organisations staff.
• Expertise in troubleshooting, diagnosing, and solving complex problems.
• Self-directed, able to prioritise and effectively handle multiple service requests at times under high pressure and challenging situations.
• Excellent organisational, time management, written and verbal communication skills.
• The ability to work quickly and accurately in a shared community environment.
• Ability to complete multiple tasks with minimal direction or supervision.
• Hardware and network connectivity trouble shooting skills.
• Ability to listen and analyse customer needs.
• Ability to interact with end-users, Vendors, and Client IT departments.
• Presents a positive image that reflects well on the organisation.
• Ability to travel across all of EU with a focus on The Netherlands & the surrounding EU Countries.
• Attention to detail is essential.

On offer
• A basic salary between €2,682.00 to €3,066.00 gross per month based on experience + 8.33% holiday allowance.
• 25 Paid holiday days + Public Holidays.
• Overtime Pay
• Company Pension (after probationary period).
• An annual contract with a view to permanent employment.
• A versatile job in a small team based in the Netherlands. Working closely with our team of International Engineers throughout Europe.
• A hugely diverse and growing clientele.
• A challenging and varied job with good primary and secondary conditions including: company work van, company clothing, laptop, mobile phone
• An open and respectful working environment.
• A safe Corona proof workplace.
• A stable and reliable employer.
• On the job training and development opportunities for you as a Field Service Engineer.
• A challenging position with a high degree of independence within an organization with a strong growth ambition.

For more information on Madison Parker International or this position, please call Fidan Jafarli on 0687104413 or email your resume directly to or click on the Apply Now link.

Job Details

  • Location: Utrecht
  • Job Type: Permanent
  • Date Posted: 08 Nov 2021
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