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Desktop Support Engineer

As a Desktop Support Engineer, you will be supporting users with their desktop IT needs and providing daily support to internal inquiries and work requests relating to maintenance of personal computers and related systems.

Our client, a progressive, brave, dynamic, fun and fast-paced global media company, has just opened a new office in the Centre of Amsterdam and you will be their first Desktop Support Engineer. The ideal candidate will be a self-starter with a minimum 2 years of experience in a similar role and possess an excellent customer service ability with strong problem-solving skills.

Responsibilities:

  • Handle service requests, incidents and problem management for internal users in Amsterdam;
  • Maintain user facing infrastructure of desktops, laptops, mobile device and printers;
  • Work with local suppliers (purchasing, contracting etc.);
  • Virtually assist users with request all over EMEA;
  • Work with different teams on additional projects like installing hardware etc.

Essentials:

  • Excellent customer care;
  • Minimum of 3 years’ experience working in Service Desk environment;
  • Minimum of 3 years’ experience Windows PC engineering and Mac OS;
  • Minimum of 3 years’ experience dealing with hardware suppliers;
  • Fluent Dutch to communicate with local suppliers;
  • Basic networking experience (TCP IP/DNS/DHCP).            

Desirables:

  • Experience in Knowledge Management and/or Process Management;
  • Experience with ServiceNow, MS Office 365;
  • Basic experience with Linux shell and LAMP stack.

Benefits:

  • Full-time job (40 h/w);
  • Contract duration: Depends on the candidate; permanent contract or one-year contract;
  • Location: Amsterdam, city centre

25 days’ annual leave (increasing by 3 days after 3 years), matching pension contributions up to 5%, Cycle to Work Scheme and more.

For more information on this opportunity, please send your CV with motivation to Harry de Man, Senior Account Manager at harry@madisonparker.nl or call him on +31 (0) 70 3875911.

Job Details

  • Location: Amsterdam Area
  • Job Type: Permanent
  • Date Posted: 08 Jan 2019
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