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Customer Lifecycle Manager

Project based

Our client, a leading player in the IT Industry, is currently looking for a Customer Lifecycle Manager to join their team. CLM is an Inside Sales Operations professional who supports the execution of our Enterprise Volume Licensing (VL) business.

Do you always strive to learn? Do you share and build on other’s ideas, because we are better together?

Please read on!

Responsibilities

  • In partnership with our Commercial Executive Team you will work with sales teams and VL resellers to ensure VL agreements are executed.
  • You will be the entry point for VL resellers to work on special agreement terms and conditions and acquire management approval as required.
  • You will overlook VL reseller submission of VL agreements to ensure they are closed accurately and sent to the client Regional Operations Centers timely for processing & invoicing.
  • You will identify opportunities to reduce pre-and post-sales issues.
  • You will liaise with various teams such as Credit & Collections, Finance, and Operations, representing our Volume Licensing business.
  • You will work with the Regional Operations Centers to support resolution of issues or delays in processing Volume Licensing contracts & orders and will engage stakeholders at the local sales subsidiary as needed.
  • You will manage the fiscal close process with the Regional Operations Center, tracking deal processing and liaising between the subsidiary and Operations Center to resolve issues for smooth processing.
  • You will be measured on execution metrics that ensure on-time and quality deals.

Candidate Requirements

  • 3-5 years Proven understanding of Volume Licensing Enterprise Agreement and execution processes.
  • Excellent Communication Skills.
  • Experience in reporting using Excel and/or Business Intelligence Applications.
  • Sales processes and methodologies training as per Industry Standard.
  • Positive attitude, collaborative and a passion for working as part of a team.
  • Experience in reporting using Excel and/or Business Intelligence Applications.
  • Ability to solve problems and creative thinker.
  • Proven ability to work to deadlines.
  • Project management and prioritization skills

Education, Skills and Knowledge:

  • BA required.
  • Field of Study: Business, Management, IT, Commercial Sales.
  • Project Management certification: Six Sigma, PRINCE.

Our client offers excellent working conditions including competitive salary and the chance to work in a truly international environment.

Interested? Please send your CV with salary breakdown to Meghana Chandrashekar, International Resource Consultant - meghana@madisonparker.nl

Job Details

  • Location: Amsterdam area
  • Job Type: Temporary Payroll
  • Date Posted: 31 Mar 2020
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