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Customer Lifecycle Manageer

Our client is a global technology leader providing products and solutions to millions of companies and individuals. Their culture is founded on a growth mindset, focused on managing and developing the best talent. You can make a real difference here by supporting their mission to empower people across the globe.
The Customer Lifecycle Manager (CLM) is an Inside Sales Operations professional who supports the execution of our Enterprise Volume Licensing (VL) business. You are the main point of contact with the
Commercial Executive Team, working with sales teams and VL resellers to ensure VL agreements are executed. You will overlook VL reseller submission of VL agreements to ensure they are closed accurately and Centres timely for processing & invoicing. You will identify opportunities to reduce pre-and post-sales issues.
You will liaise with various teams such as Credit & Collections, Finance, and Operations, representing our Volume Licensing business.
Key Roles & Responsibilities
• 50% Preparing and supervising contracts for further processing (supervise Business Operations and compiling contract documents)
• 30% editing and further development of contracts based on feedback
• 20% interaction with Licensing Specialist over process
• Responsible for the translation of the opportunity at the customer to an appropriate license / contract proposal
• Interaction with both the account teams and the Licensing Sales Specialists
• Keeping the license knowledge up to date
• Monitoring the contract pipeline and the set quality requirements
• Monitoring the processing of our contracts by our Operations Center in Ireland
• In this role, he or she works closely with the Enterprise Commercial Account teams and the Licensing team.
Position Requirements/Qualifications
• Strategic Sales Planning: The person can set clear priorities, act in a timely manner on relevant opportunities and chooses an unambiguous planning approach.
• Sales processes and methodologies training as per Industry Standard.
• Be able to develop long-term cooperation with the employees in which he or she shows an excellent picture of the opportunities with our clients and can translate this into clear proposals so that mutual trust is built up
• Excellent Communication Skills – fluency in English a must
• Positive attitude, collaborative, and a passion for working as part of a team.
• Experience in reporting using Excel and/or Business Intelligence Applications.
• Project management and prioritization skills.
• BA required (Field of Study: Business, Management, IT, Commercial Sales)
• Project Management certification a plus: Six Sigma, PRINCE.
• Microsoft Certified Professional (MCP) certifications a plus: Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations
Interested? Please send your CV with motivation and salary indicator Hannah Ransom Canning, Recruitment Account Manager, at Madison Parker International - hannahc@madisonparker.nl . Or click on the Apply Now link.

Job Details

  • Location: Amsterdam
  • Job Type: Temporary Payroll
  • Date Posted: 24 Jan 2022
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